SABRHERO Return & Refund Policy

Our Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. It also needs to have been used in its' intended use.

The thermobags aren't intended to carry more than 5-10 kilos, evenly distributed between the compartments, and intended to be used between the tennis court and the gym. The bags mustn't be mishandled, thrown or suspended using the arm straps. The tennis rackets mustn't be thrown, hit on a hard surface or used to prop anything up. They are intended purely for tennis activities.

To start a return, you can contact us at Sabrhero@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Sabrhero@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the damages or issues are reported after 1 working day, they will not be taken into account.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note, at present, the cost of the return label and shipping is to be covered by the customer, unless the product arrives damaged.

Items should be returned to the following address :

Sabrhero LTD,

388 rue Pasteur, 33200, Bordeaux, France

At SABRHERO, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied, we offer a straightforward return and refund policy.

If you wish to return a product, please do so within 30 days of purchase. The product must be in its original condition and packaging, and you must provide proof of purchase. Once we have received and inspected the product, we will issue a refund to the original payment method.

Please note that we do not offer exchanges at this time. If you wish to exchange a product, you will need to return it and place a new order.

If your product arrives damaged or defective, please contact us within 7 days of receipt and we will make arrangements for a replacement or refund.

In the event that you receive the wrong product, please contact us immediately and we will make arrangements for a replacement or refund.

Please allow up to 10 business days for us to process your return or refund. We will notify you by email once your refund has been processed.

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We are here to help!